Shipping policy

Thank you for shopping with PetNova. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1-3 business days after payment has been confirmed.

You will receive an order confirmation email after your purchase has been completed.

Shipping Times

Estimated delivery times are between 7-15 business days, depending on your location and product availability.

Please note that delivery times are estimates and may vary because of factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive tracking information so you can monitor your delivery.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Delays

Unexpected delays may occur because of customs inspections, weather conditions, public holidays, or courier issues.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. PetNova cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping, please contact us through our Contact Us page.

Thank you for choosing PetNova.