Refund policy
At PetNova, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
Items may be returned within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order. Include your order number and photographs of the damaged product so we can resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed to the original payment method within 5-10 business days.
Non-Returnable Items
The following items cannot be returned:
- [ ] Used products
- [ ] Products damaged through misuse
- [ ] Gift cards
- [ ] Clearance or sale items
Return Shipping
Customers are responsible for return shipping costs unless the product is damaged, defective, or an incorrect item was received.
Contact Us
If you have any questions about returns or refunds, please contact us through the Contact Us page on our website.
Thank you for shopping with PetNova.